Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; St. Helen (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

911 Emergency Communications in Saint Helen, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access details, and determine response priorities using approved dispatch systems. Responsibilities include coordinating ambulance resources and providing protocol-based instructions to responders.

Applicants should have a high school diploma or equivalent, and may need Emergency Medical Dispatcher certification and CPR certification.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required. EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Saint Helen, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and access details, and determine response priorities using approved dispatch systems. Responsibilities include coordinating ambulance resources and providing protocol-based instructions to responders.

Applicants should have a high school diploma or equivalent, and may need Emergency Medical Dispatcher certification and CPR certification.