Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; Silver Bay (MN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Silver Lake, WI, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and contact details, and determine priorities under approved protocols. Training and certification requirements vary by employer and assignment.

Responsibilities include coordinating ambulance resources, providing protocol-based guidance, and documenting call processing while adhering to medical oversight and quality standards.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

Medical dispatch system

Job description

911 Emergency Communications in Silver Lake, WI, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and contact details, and determine priorities under approved protocols. Training and certification requirements vary by employer and assignment.

Responsibilities include coordinating ambulance resources, providing protocol-based guidance, and documenting call processing while adhering to medical oversight and quality standards.