Emergency Medical Dispatcher: 24/7 Critical Response

911 Emergency Communications; Mahopac Falls (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mahopac Falls, NY, is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather incident information, determine priority, and direct ambulance resources while following approved medical dispatch protocols.

Responsibilities include receiving emergency calls, confirming location, asking required questions, and delivering protocol-based instructions.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Mahopac Falls, NY, is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather incident information, determine priority, and direct ambulance resources while following approved medical dispatch protocols.

Responsibilities include receiving emergency calls, confirming location, asking required questions, and delivering protocol-based instructions.