24/7 Emergency Medical Dispatcher

Emergency Telecommunicator Services; Mahopac (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Mahopac, NY. The role entails handling urgent medical calls, confirming locations, and coordinating ambulance resources in line with medical dispatch protocols.

You will ask standardized questions, determine call priority, and provide protocol-based guidance while ensuring accurate documentation and ongoing quality reviews. Training and certification requirements may vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Sponsored training may be offered or current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Mahopac, NY. The role entails handling urgent medical calls, confirming locations, and coordinating ambulance resources in line with medical dispatch protocols.

You will ask standardized questions, determine call priority, and provide protocol-based guidance while ensuring accurate documentation and ongoing quality reviews. Training and certification requirements may vary by vacancy.