Emergency Medical Dispatcher — 24/7 Support & Training

County Emergency Communications; Town of Mamaroneck (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Mamaroneck, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities according to approved protocols.

The role may require CPR certification and EMS dispatcher credentials; shifts can include overnight, weekends, and overtime as determined by the employing agency's needs. Training and appointment terms vary by vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

County Emergency Communications in Mamaroneck, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities according to approved protocols.

The role may require CPR certification and EMS dispatcher credentials; shifts can include overnight, weekends, and overtime as determined by the employing agency's needs. Training and appointment terms vary by vacancy.