Emergency Medical Dispatcher - 24/7 Console Operator

County Emergency Communications; Madisonville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Madison, PA is seeking Emergency Medical Dispatchers. This role involves receiving calls, gathering location and incident details, establishing priorities, and supporting EMS resource coordination.

You will follow approved medical dispatch protocols, provide protocol-based instructions, and relay information to responders. Candidates typically have a high school diploma, may require EMT/dispatcher certification, CPR, and related coursework.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and related coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials may be required

Job description

County Emergency Communications in Madison, PA is seeking Emergency Medical Dispatchers. This role involves receiving calls, gathering location and incident details, establishing priorities, and supporting EMS resource coordination.

You will follow approved medical dispatch protocols, provide protocol-based instructions, and relay information to responders. Candidates typically have a high school diploma, may require EMT/dispatcher certification, CPR, and related coursework.