Emergency Medical Dispatcher — 24/7 Crisis Communications

911 Emergency Communications; Greenwood (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Greenwood, ME, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient data, and prioritize responses using approved systems. You may provide pre-arrival instructions following protocols and coordinate with responders to ensure timely care.

Applicants should have a high school diploma, CPR certification, and may need an EMS dispatcher certification. Overnight and overtime shifts may be required depending on staffing and incidents.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Data entry

Calm under pressure

Communication skills

Education

High School Diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

EMT or paramedic credentials (may be required)

Job description

911 Emergency Communications in Greenwood, ME, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient data, and prioritize responses using approved systems. You may provide pre-arrival instructions following protocols and coordinate with responders to ensure timely care.

Applicants should have a high school diploma, CPR certification, and may need an EMS dispatcher certification. Overnight and overtime shifts may be required depending on staffing and incidents.