Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Goshen (MA); On-site; USD 42,000 - 68,000; Full time

Job summary

County Emergency Communications in Goshen, MA is seeking qualified Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident information, establish priorities, and coordinate EMS resources using approved systems.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime, with training and certification as required by the hiring agency.

Qualifications

• A high school diploma or equivalent is commonly required, with sponsored training possible.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Goshen, MA is seeking qualified Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident information, establish priorities, and coordinate EMS resources using approved systems.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime, with training and certification as required by the hiring agency.