Emergency Medical Dispatcher: 24/7 Critical Dispatch

911 Emergency Communications; Yakima (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

911 Emergency Communications in Yakima seeks Emergency Medical Dispatchers to handle urgent medical calls, verify patient location, collect incident details, and establish response priorities using approved protocols.

You may provide protocol-based instructions before responders arrive, coordinate ambulance resources, relay critical information to teams, and document call processing while adhering to medical oversight requirements. Overtime and shift coverage may apply.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Call triage

Data entry

Communication

Education

High school diploma

Job description

911 Emergency Communications in Yakima seeks Emergency Medical Dispatchers to handle urgent medical calls, verify patient location, collect incident details, and establish response priorities using approved protocols.

You may provide protocol-based instructions before responders arrive, coordinate ambulance resources, relay critical information to teams, and document call processing while adhering to medical oversight requirements. Overtime and shift coverage may apply.