Emergency Medical Dispatcher - 24/7 Critical Call Center

County Emergency Communications; Airway Heights (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

County Emergency Communications in Washington state is seeking Emergency Medical Dispatchers to support urgent medical assistance operations from the Airway Heights area. Dispatchers gather caller information, establish priorities, and coordinate EMS resources following approved protocols.

Responsibilities include receiving calls, confirming locations, asking triage questions, and relaying information to responders while maintaining documentation and quality reviews.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher (EMD) certification preferred or required depending on vacancy.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Multitasking

Stress management

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Washington state is seeking Emergency Medical Dispatchers to support urgent medical assistance operations from the Airway Heights area. Dispatchers gather caller information, establish priorities, and coordinate EMS resources following approved protocols.

Responsibilities include receiving calls, confirming locations, asking triage questions, and relaying information to responders while maintaining documentation and quality reviews.