Emergency Medical Dispatcher — 24/7 Critical Dispatch

County Emergency Communications; Palm Coast (FL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

insurance coverage

retirement benefits

paid leave

employee-assistance services

continuing education

Certification support

shift premiums

other benefits depend on the org and)

Job summary

County Emergency Communications in Palm Coast, FL is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate priorities. The role requires adherence to medical dispatch protocols and may involve overtime, nights, weekends, and rotating shifts.

CPR certification and potential training are required; EMT or paramedic credentials are not universally required. This position emphasizes safety, confidentiality, and continuous quality improvement within

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.
• CPR certification may be required and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

CPR certification

Education

High school diploma or equivalent

Job description

County Emergency Communications in Palm Coast, FL is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate priorities. The role requires adherence to medical dispatch protocols and may involve overtime, nights, weekends, and rotating shifts.

CPR certification and potential training are required; EMT or paramedic credentials are not universally required. This position emphasizes safety, confidentiality, and continuous quality improvement within