Emergency Medical Dispatcher – 24/7 Call-Center Operator

Emergency Telecommunicator Services; North Apollo (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Apollo, PA seeks an Emergency Medical Dispatcher to support urgent medical responses. You will collect caller information, verify locations, determine priorities, and coordinate EMS resources according to protocols.

Training or certification will be provided where required. Responsibilities include receiving calls, guiding responders with protocol-based instructions, documenting events, and maintaining certifications and compliance.

Qualifications

• High school diploma or equivalent; sponsorship training possible.
• EMD certification may be required; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Apollo, PA seeks an Emergency Medical Dispatcher to support urgent medical responses. You will collect caller information, verify locations, determine priorities, and coordinate EMS resources according to protocols.

Training or certification will be provided where required. Responsibilities include receiving calls, guiding responders with protocol-based instructions, documenting events, and maintaining certifications and compliance.