Emergency Medical Dispatcher 24/7 Critical-Care Coordination

Emergency Telecommunicator Services; Holy Cross (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Holy Cross, IA is seeking Emergency Medical Dispatchers to support urgent medical assistance. Duties include gathering patient and incident information, establishing response priorities, and coordinating EMS resources.

Role may involve overnight shifts, weekends, holidays, and overtime as part of rotating schedules. Certification requirements and employer protocols guide daily operations.

Qualifications

• High school diploma or recognized equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Holy Cross, IA is seeking Emergency Medical Dispatchers to support urgent medical assistance. Duties include gathering patient and incident information, establishing response priorities, and coordinating EMS resources.

Role may involve overnight shifts, weekends, holidays, and overtime as part of rotating schedules. Certification requirements and employer protocols guide daily operations.