Emergency Medical Dispatcher: Urgent Call Navigator

911 Emergency Communications; Fremont (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Fremont, NE seeks an Emergency Medical Dispatcher to receive and triage calls, verify location, and coordinate ambulance resources following approved protocols.

Ideal candidates have a high school diploma, EMT/paramedic not always required, and may hold EMS dispatcher certification; CPR certification helpful. The role may include overnight, weekend, and holiday shifts with overtime as needed.

Qualifications

• Handle emergency calls with professionalism and calmness.
• Verify patient location, contact details, and access routes.
• Ask approved questions to assess caller condition and priority.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies
• Confirm location, callback number, and access details
• Dispatch ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Fremont, NE seeks an Emergency Medical Dispatcher to receive and triage calls, verify location, and coordinate ambulance resources following approved protocols.

Ideal candidates have a high school diploma, EMT/paramedic not always required, and may hold EMS dispatcher certification; CPR certification helpful. The role may include overnight, weekend, and holiday shifts with overtime as needed.