Emergency Medical Dispatcher – 24/7 Critical Calls

County Emergency Communications; Berkeley Heights (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

County Emergency Communications in Berkeley Heights, NJ seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and caller information, and determine dispatch priorities using approved protocols to coordinate EMS resources. Responsibilities include providing protocol-based guidance, documenting call processing, and supporting quality reviews.

A high school diploma is required and CPR/EMD certifications may be needed; overnight or weekend shifts and overtime are

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Berkeley Heights, NJ seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and caller information, and determine dispatch priorities using approved protocols to coordinate EMS resources. Responsibilities include providing protocol-based guidance, documenting call processing, and supporting quality reviews.

A high school diploma is required and CPR/EMD certifications may be needed; overnight or weekend shifts and overtime are