Emergency Medical Dispatcher — 24/7 Critical Communications

Emergency Telecommunicator Services; Old Lyme (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in South Lyme, CT seeks Emergency Medical Dispatchers to manage urgent medical calls, gather details, and coordinate ambulance responses. The role follows approved medical dispatch protocols to guide responders and ensure patient safety.

Training and certification requirements vary by assignment; CPR and dispatcher credentials may be required. Overnight shifts, weekends, holidays, and overtime may be part of the schedule.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and dispatcher credentials may be required by the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Job description

Emergency Telecommunicator Services in South Lyme, CT seeks Emergency Medical Dispatchers to manage urgent medical calls, gather details, and coordinate ambulance responses. The role follows approved medical dispatch protocols to guide responders and ensure patient safety.

Training and certification requirements vary by assignment; CPR and dispatcher credentials may be required. Overnight shifts, weekends, holidays, and overtime may be part of the schedule.