Emergency Medical Dispatcher: 24/7 Critical Call & Dispatch

Emergency Telecommunicator Services; La Quinta (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in La Quinta, CA seeks skilled Emergency Medical Dispatchers to support urgent medical calls, gather patient data, set priorities, and coordinate EMS resources.

Responsibilities include receiving calls, confirming location and contact details, asking dispatch protocol questions, issuing instructions, and documenting processing for QA. Training and state certifications may be required; shifts may include nights, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Excellent communication

Attention to detail

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services in La Quinta, CA seeks skilled Emergency Medical Dispatchers to support urgent medical calls, gather patient data, set priorities, and coordinate EMS resources.

Responsibilities include receiving calls, confirming location and contact details, asking dispatch protocol questions, issuing instructions, and documenting processing for QA. Training and state certifications may be required; shifts may include nights, weekends, and overtime.