Emergency Medical Dispatcher — 24/7 Critical Call Coordination

911 Emergency Communications; Centerville (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Centerville, TX seeks an Emergency Medical Dispatcher to coordinate urgent medical calls and dispatch resources using approved protocols. You will gather patient data, assess priorities, and support responders with real-time information.

Role may require CPR certification, ongoing training, and shift work including nights, weekends, and holidays. The organization offers comprehensive benefits and opportunities for professional development.

Qualifications

• High school diploma or equivalent required.
• CPR certification and additional coursework may be required.
• EMD certification or equivalent may be required; refer to vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

Job description

911 Emergency Communications in Centerville, TX seeks an Emergency Medical Dispatcher to coordinate urgent medical calls and dispatch resources using approved protocols. You will gather patient data, assess priorities, and support responders with real-time information.

Role may require CPR certification, ongoing training, and shift work including nights, weekends, and holidays. The organization offers comprehensive benefits and opportunities for professional development.