Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Perry (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Perry, MI seeks a dedicated EMS Dispatcher to handle emergency and non-emergency calls, verify locations, coordinate dispatch of ambulances, and relay critical information to responders.

The role involves console work, headset use, and weeknight/weekend shifts with overtime as needed. A high school diploma is commonly required; CPR may be required, and EMT/paramedic credentials vary by vacancy. Comprehensive training is provided.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD certification or equivalent may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

EMD certification

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Perry, MI seeks a dedicated EMS Dispatcher to handle emergency and non-emergency calls, verify locations, coordinate dispatch of ambulances, and relay critical information to responders.

The role involves console work, headset use, and weeknight/weekend shifts with overtime as needed. A high school diploma is commonly required; CPR may be required, and EMT/paramedic credentials vary by vacancy. Comprehensive training is provided.