Emergency Medical Dispatcher: 24/7 Critical Call Center

Emergency Telecommunicator Services; Atlanta (GA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services seeks skilled Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS responses. You will follow approved protocols, provide pre-arrival instructions, and relay critical information to responders.

Applicants should have a high school diploma and may need EMS dispatcher certification; CPR training is often required, with various agencies offering sponsorship or training programs.

Qualifications

• High school diploma or equivalent.
• Emergency Medical Dispatcher certification may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Decision making

Calm under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (may be required)

Job description

Emergency Telecommunicator Services seeks skilled Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS responses. You will follow approved protocols, provide pre-arrival instructions, and relay critical information to responders.

Applicants should have a high school diploma and may need EMS dispatcher certification; CPR training is often required, with various agencies offering sponsorship or training programs.