Emergency Medical Dispatcher: 24/7 Critical Call Center

County Emergency Communications; Livermore (ME); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Shift premiums

Certification support

Continuing education

Job summary

County Emergency Communications in Livermore, ME seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and details, and assign priority and ambulance resources according to established protocols.

You’ll provide protocol-based guidance, coordinate communications, and document call processing, contributing to ongoing quality reviews. A high school diploma and EMD certification are commonly required; CPR certification may be needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Emergency dispatch communications

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Livermore, ME seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and details, and assign priority and ambulance resources according to established protocols.

You’ll provide protocol-based guidance, coordinate communications, and document call processing, contributing to ongoing quality reviews. A high school diploma and EMD certification are commonly required; CPR certification may be needed.