Emergency Medical Dispatcher: 24/7 Critical Call Center

911 Emergency Communications; Glasgow (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Glasgow, PA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities. The role requires adherence to medical dispatch protocols and may involve providing instructions before responders arrive.

Responsibilities include receiving calls, gathering patient data, determining priority, and coordinating ambulance resources as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Glasgow, PA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities. The role requires adherence to medical dispatch protocols and may involve providing instructions before responders arrive.

Responsibilities include receiving calls, gathering patient data, determining priority, and coordinating ambulance resources as needed.