EMS Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Ostrander (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Ostrander, OH is seeking Emergency Medical Dispatchers to manage urgent medical calls and coordinate responders from a central console. The role involves gathering patient and incident data, prioritizing responses, and guiding responders under approved protocols.

Responsibilities include confirming locations, asking condition-based questions, and providing protocol-based instructions while ensuring privacy and data accuracy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

CPR certification

Job description

911 Emergency Communications in Ostrander, OH is seeking Emergency Medical Dispatchers to manage urgent medical calls and coordinate responders from a central console. The role involves gathering patient and incident data, prioritizing responses, and guiding responders under approved protocols.

Responsibilities include confirming locations, asking condition-based questions, and providing protocol-based instructions while ensuring privacy and data accuracy.