Emergency Medical Dispatcher - 24/7 + Certification Support

County Emergency Communications; Miami Gardens (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Miami Gardens seeks Emergency Medical Dispatchers to join their team. You will receive calls, gather patient data, establish priorities, and coordinate EMS resources, following approved protocols.

Requirements typically include a high school diploma or equivalent, potential EMD certification, CPR, and related coursework. Flexible shifts may apply; overtime and on-call duties are common in this role.

Qualifications

• High school diploma or recognized equivalent required.
• EMD certification may be required depending on vacancy.
• CPR certification and related coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Medical dispatch

Emergency protocol

Attention to detail

Multitasking

Education

High school diploma or equivalent

EMD certification (preferred)

Tools

EMS dispatch software

Job description

County Emergency Communications in Miami Gardens seeks Emergency Medical Dispatchers to join their team. You will receive calls, gather patient data, establish priorities, and coordinate EMS resources, following approved protocols.

Requirements typically include a high school diploma or equivalent, potential EMD certification, CPR, and related coursework. Flexible shifts may apply; overtime and on-call duties are common in this role.