Emergency Medical Dispatcher — Life-Saving Call Center

County Emergency Communications; Cowarts (AL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers in Cowarts, AL. The role involves receiving medical emergency calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Required qualifications include a high school diploma and CPR certification, with dispatcher certification preferred. Training opportunities and overtime may be available depending on assignment and agency needs.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification required or encouraged depending on vacancy.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers in Cowarts, AL. The role involves receiving medical emergency calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Required qualifications include a high school diploma and CPR certification, with dispatcher certification preferred. Training opportunities and overtime may be available depending on assignment and agency needs.