Emergency Fire Dispatcher — 24/7 Critical Communications

County Emergency Communications; Lenox (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

County Emergency Communications in Lenox Dale, MA seeks a Fire Dispatcher to coordinate responses and maintain clear radio communication during emergencies. You will receive incident information, alert resources, and maintain ongoing coordination with responding crews.

This role requires organized information handling, attention to detail, and the ability to follow established response plans and directions from authorized personnel. Shifts may include overnight and weekend assignments.

Qualifications

• High school diploma or GED required; some agencies provide entry-level instruction.
• Comfort with computer systems, maps, and radio communication.
• Fire dispatch certification or EMS dispatch training may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Clear radio communication

Accurate data entry

Attention to detail

Education

High school diploma or GED

Job description

County Emergency Communications in Lenox Dale, MA seeks a Fire Dispatcher to coordinate responses and maintain clear radio communication during emergencies. You will receive incident information, alert resources, and maintain ongoing coordination with responding crews.

This role requires organized information handling, attention to detail, and the ability to follow established response plans and directions from authorized personnel. Shifts may include overnight and weekend assignments.