Emergency Financial Counselor

PIH Health Hospital; Whittier (CA); On-site; USD 31,684 - 46,535; Full time

Job summary

PIH Health Hospital in Whittier, California is looking for an Emergency Financial Representative. This role is critical in ensuring reimbursement from patients while assisting them in understanding their insurance coverage. You'll manage financial arrangements to prevent bad debt and must maintain very high standards of customer service.

Ideal candidates have at least two years of experience in medical billing and insurance verification. Strong organizational and communication skills are essential, along with knowledge of medical terminology and empathy when interacting with patients.

Qualifications

• Minimum of two years experience in front office/medical billing.
• Minimum of two years experience in insurance verification.
• Medical terminology required.
• Flexibility in adapting to change.
• Strong analytical skills for problem solving.

Responsibilities

• Ensure reimbursement to PIH Health from patients.
• Assist patients in understanding their healthcare insurance coverage.
• Manage up-front POS collections.
• Help patients access programs like Medi-Cal.
• Enhance registration and financial knowledge.

Skills

Clear understanding of PIH Health mission and values

Ability to work directly with insurance companies

Revenue generation with POS collections

EMTALA knowledge and experience

Attention to detail

Effective communication skills

Excellent English skills

Mathematical skills

Strong computer skills

Excellent organizational skills

Independent judgment

Bilingual preferred

Knowledge of government regulations

Multi-tasking in high pressure environments

Adherence to privacy policies

Education

High school graduate or equivalent

Continuing education in Finance, Accounting or Business Administration

Job description

PIH Health Hospital in Whittier, California is looking for an Emergency Financial Representative. This role is critical in ensuring reimbursement from patients while assisting them in understanding their insurance coverage. You'll manage financial arrangements to prevent bad debt and must maintain very high standards of customer service.

Ideal candidates have at least two years of experience in medical billing and insurance verification. Strong organizational and communication skills are essential, along with knowledge of medical terminology and empathy when interacting with patients.