Emergency Financial Representative, FT Days

PIH Health; Whittier (CA); On-site; USD 29,000 - 47,000; Full time

Job summary

PIH Health Whittier Hospital is seeking an Emergency Financial Representative to support patient financial clearance in the emergency department. You will determine eligibility, benefits, and utilization requirements, assist patients with understanding their health care coverage, and secure upfront POS collections.

The role emphasizes efficient registration, financial counseling, and arranging payment plans, while guiding patients to programs like Medi-Cal and Hospital Presumptive Eligibility.

Qualifications

• High School Diploma or GED required.
• 2 years in front office/medical billing preferred.
• 2 years in insurance verification and/or medical/hospital billing preferred.
• EPIC EHR experience preferred.

Responsibilities

• Assist patients in understanding insurance coverage and reimbursement.
• Determine eligibility, benefits, and utilization requirements.
• Perform upfront POS collections and set up financial arrangements.
• Help patients access Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility.
• Enhance registration and financial counseling to expedite approvals.

Skills

Insurance verification

POS collections

Payment arrangements

EMTALA knowledge

Bilingual

Communication

Microsoft Office

Typing 45+ wpm

Privacy compliance

Education

High School Diploma or GED

Tools

EPIC EHR

MS Office

Job description

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage

by determining eligibility, benefits, and utilization requirements. Responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to

avoid bad debt. When appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual

performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Will continue

to enhance their registration, and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. Interaction with patients will

only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the

comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrates a clear understanding of PIH Health mission and values
• Ability to work directly with the insurance company, healthcare provider, and patients
• Ability to generate revenue with POS collections, establishing payment arrangements, along with collecting on all Self-Pay and/or high liability accounts at the point of registration.
• EMTALA knowledge and experience
• Demonstrates attention to detail and follow up process
• Demonstrates ability to communicate effectively and tactfully with patients, healthcare providers and insurance companies
• Excellent English reading, comprehension and written skills to include spelling skills and penmanship
• Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately.
• Ability to follow directions as outlined in policies or given by supervisor
• Strong computer skills to include typing 45+ wpm minimum and in MS office programs
• Excellent organizational skills
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations
• Ability to multi-task in a fast and high pressure environment
• Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules

Required Experience

• High School Diploma or GED Required
• 2 years experience in front office/medical billing and/or current hospital registration/admitting preferred
• 2 years experience in insurance verification and/or medical/hospital billing preferred
• EPIC EHR experience preferred

Address

12401 Washington Blvd.

Salary

21.00-33.78

Shift

Days

Zip Code

90602