Emergency Dispatcher Trainee | Telecommunicator

County Emergency Communications; Turner Douglass (WV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Turner, AR seeks Dispatcher Trainee / Telecommunicator Trainee to join a structured training program. Trainees learn call-taking, incident documentation, radio procedures, and basic CAD operations while under supervision.

Training may involve classroom, simulations, and supervised dispatch assignments; shifts may include nights, weekends, holidays, and overtime as required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing speed

Basic computer skills

Clear communication

Customer service experience

Education

High school diploma or equivalent

Job description

County Emergency Communications in Turner, AR seeks Dispatcher Trainee / Telecommunicator Trainee to join a structured training program. Trainees learn call-taking, incident documentation, radio procedures, and basic CAD operations while under supervision.

Training may involve classroom, simulations, and supervised dispatch assignments; shifts may include nights, weekends, holidays, and overtime as required.