Emergency Communications Trainee

Emergency Telecommunicator Services; Forrest City (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Madison, AR seeks Dispatcher Trainee / Telecommunicator Trainee to learn call-taking, incident documentation, and radio operations under qualified supervision. Training blends classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime as needed to meet milestones and competency goals.

This role offers a structured path into emergency communications with potential certification progress and

Qualifications

• High school diploma or equivalent required; trainee positions may be for applicants without dispatch experience.
• Basic computer skills and clear communication are essential.
• Accurate typing and willingness to receive feedback are important.
• Customer service or telephone experience is useful.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering incident details.
• Develop typing accuracy and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality, security, and professional conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience (useful)

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Madison, AR seeks Dispatcher Trainee / Telecommunicator Trainee to learn call-taking, incident documentation, and radio operations under qualified supervision. Training blends classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime as needed to meet milestones and competency goals.

This role offers a structured path into emergency communications with potential certification progress and