Emergency Medical Dispatcher - Impact, Training & Benefits

Emergency Telecommunicator Services; Smithfield (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Smithfield, NC, is seeking skilled Emergency Medical Dispatchers to join our team. You will handle urgent medical calls, verify location and contact details, and apply protocol-based instructions to coordinate responders efficiently.

The role may include overnight shifts, weekend work, and overtime, with opportunities for certified training and ongoing EMS development. A calm, precise decision-maker is essential.

Qualifications

• High school diploma or equivalent; may require sponsored training or Emergency Medical Dispatcher certification.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Smithfield, NC, is seeking skilled Emergency Medical Dispatchers to join our team. You will handle urgent medical calls, verify location and contact details, and apply protocol-based instructions to coordinate responders efficiently.

The role may include overnight shifts, weekend work, and overtime, with opportunities for certified training and ongoing EMS development. A calm, precise decision-maker is essential.