Emergency Dispatcher & Telecommunicator Trainee

County Emergency Communications; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

County Emergency Communications in Boise, Idaho offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed to introduce you to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responses under instructor supervision.

Training progresses with demonstrated skills, certifications, and agency standards. The role may involve night shifts, weekends, holidays, and overtime during the training period as required.

Qualifications

• Basic computer skills and clear communication are required.
• Willingness to receive feedback and participate in training.
• Customer service or telephone-based experience is useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Communication

Typing accuracy

Computer literacy

Customer service

Education

High school diploma or equivalent

Job description

County Emergency Communications in Boise, Idaho offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed to introduce you to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responses under instructor supervision.

Training progresses with demonstrated skills, certifications, and agency standards. The role may involve night shifts, weekends, holidays, and overtime during the training period as required.