Emergency Dispatcher — Security & EMS for Senior Living

654 Wind Crest, Inc.; Windcrest (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision packages

PTO Plans

Volunteer hours

401k with 3% match

Onsite medical centers

Dining discounts

Growth opportunities

Job summary

Wind Crest by Erickson Senior Living is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality.

The role offers a path to impact safety in a caring community, with day and night shifts, competitive compensation, and comprehensive benefits including

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred.
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges.
• Effective communication skills with residents, visitors, and staff at all levels.

Responsibilities

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion.
• Monitor the Emergency Call System for independent living.
• Track the status of residents involved in emergency situations.
• Monitor Fire Alarm System.
• Dispatch ambulance, private ambulances, or 911 as needed.

Skills

Emergency dispatch

Calm under pressure

Effective communication

Tools

911 call-taking

Emergency medical systems

Job description

Wind Crest by Erickson Senior Living is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality.

The role offers a path to impact safety in a caring community, with day and night shifts, competitive compensation, and comprehensive benefits including