Emergency Dispatcher: Security & EMS

Highland Springs by Erickson Senior Living; Bethesda (MD); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Volunteer hours

401k with company match

Food & dining discounts

Job summary

The Grandview by Erickson Senior Living in Bethesda, MD is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls while delivering personalized customer service to residents and visitors.

Effective communication, calmness under pressure, and prior 911 dispatch or EMS experience are preferred. This role offers growth opportunities within Erickson Senior Living’s expanding communities and a

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
• Effective communication skills with residents, visitors, and staff at all levels

Responsibilities

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

Skills

911 dispatch experience

Communication skills

Calm under pressure

Job description

The Grandview by Erickson Senior Living in Bethesda, MD is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls while delivering personalized customer service to residents and visitors.

Effective communication, calmness under pressure, and prior 911 dispatch or EMS experience are preferred. This role offers growth opportunities within Erickson Senior Living’s expanding communities and a