Emergency Dispatcher: 911/EMS & Resident Care

Highland Springs by Erickson Senior Living; Ashburn (VA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Shift differentials

Medical benefits

PTO & volunteering

401k match

Onsite healthcare

Dining discount

Growth opportunities

Job summary

Erickson Senior Living in Ashburn, VA seeks an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch emergency and routine calls while providing personalized customer service and hospitality to residents and visitors.

Requirements include prior 911 call-taking/dispatch experience or EMS, calmness under pressure, and strong communication with residents and staff. Regulations vary by state and may apply.

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred.
• Ability to maintain composure and situational awareness during emergencies.
• Effective communication with residents, visitors, and staff at all levels.

Responsibilities

• Track all pertinent information during your shift and initiate the first level of the incident report for officer completion.
• Monitor the Emergency Call System for independent living.
• Track the status of residents involved in emergency situations.
• Monitor Fire Alarm System and dispatch as needed.

Skills

Emergency dispatch

Customer service

Communication

Job description

Erickson Senior Living in Ashburn, VA seeks an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch emergency and routine calls while providing personalized customer service and hospitality to residents and visitors.

Requirements include prior 911 call-taking/dispatch experience or EMS, calmness under pressure, and strong communication with residents and staff. Regulations vary by state and may apply.