Emergency Dispatcher: Calm, Life-Saving Coordination

911 Emergency Communications; Ridge (NY); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime compensation

Descripción de la vacante

911 Emergency Communications seeks qualified dispatchers for Ridge, NY. Dispatchers connect callers with public safety responders, gather information, and coordinate police, fire, or medical resources according to agency procedures.

Applicants typically hold a high school diploma or equivalent; entry-level candidates may apply. The role requires calm communication, attention to detail, and the ability to work with multiple systems, often including overnight, weekend, or rotating shifts.

Formación

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Descripción del empleo

911 Emergency Communications seeks qualified dispatchers for Ridge, NY. Dispatchers connect callers with public safety responders, gather information, and coordinate police, fire, or medical resources according to agency procedures.

Applicants typically hold a high school diploma or equivalent; entry-level candidates may apply. The role requires calm communication, attention to detail, and the ability to work with multiple systems, often including overnight, weekend, or rotating shifts.