Emergency Dispatcher: Calm, Critical Call Triage & Dispatch

911 Emergency Communications; Sylvester (GA); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

911 Emergency Communications in Sylvester, GA seeks a dispatcher to connect public safety callers with police, fire, or EMS resources. You may handle emergency and nonemergency calls, verify locations, and coordinate responders per agency procedures.

The role emphasizes calm communication, attention to detail, and multi-system coordination. A high school diploma is commonly required; some postings request prior dispatch experience or certifications. Shifts may include nights and overtime.

Qualifications

• High school diploma or GED required; some agencies seek prior dispatch experience.
• Strong typing, clear speech, and calm judgment essential.
• Ability to follow testing scores, training deadlines, and policies.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and questions.
• Enter incident data into dispatch systems accurately.
• Dispatch responders as assigned and update radio personnel.
• Monitor radio traffic and relay changes to responders.
• Provide caller instructions within training limits and certify.
• Maintain accurate records and protect confidential information.

Connaissances

Calmness under pressure

Active listening

Typing proficiency

Clear speech

Basic computer skills

Formation

High school diploma or GED

Outils

Computer-aided Dispatch

Description du poste

911 Emergency Communications in Sylvester, GA seeks a dispatcher to connect public safety callers with police, fire, or EMS resources. You may handle emergency and nonemergency calls, verify locations, and coordinate responders per agency procedures.

The role emphasizes calm communication, attention to detail, and multi-system coordination. A high school diploma is commonly required; some postings request prior dispatch experience or certifications. Shifts may include nights and overtime.