911 Emergency Dispatcher — Calm Call Triage & Dispatch

Emergency Telecommunicator Services; Marietta (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Marietta, GA seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS. The role involves receiving emergency calls, gathering details, and coordinating responders according to agency procedures.

Requirements include a high school diploma or equivalent; strong typing, listening, and organizational skills are beneficial. Shifts may include overnight or weekend hours, with overtime as needed.

Qualifications

• High school diploma or equivalent is commonly required; some agencies seek prior experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training limits
• Maintain accurate records and protect confidential information

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Marietta, GA seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS. The role involves receiving emergency calls, gathering details, and coordinating responders according to agency procedures.

Requirements include a high school diploma or equivalent; strong typing, listening, and organizational skills are beneficial. Shifts may include overnight or weekend hours, with overtime as needed.