Emergency Dispatcher: Calm, Critical-Call Coordinator

911 Emergency Communications; Rupert (ID); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Rupert, Idaho seeks a dedicated dispatcher to connect callers with police, fire, or EMS. The role involves receiving urgent and nonurgent calls, confirming locations, and coordinating responders according to agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems. Applicants should be prepared for varied shifts, overtime, and background checks as required by the agency.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level; others require experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Rupert, Idaho seeks a dedicated dispatcher to connect callers with police, fire, or EMS. The role involves receiving urgent and nonurgent calls, confirming locations, and coordinating responders according to agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems. Applicants should be prepared for varied shifts, overtime, and background checks as required by the agency.