911 Emergency Dispatcher — Calm, Critical Public Safety Pro

Emergency Telecommunicator Services; Melba (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Melba, Idaho seeks 911 Emergency Dispatchers who connect people in urgent need with responders. You may take emergency or nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

This role requires calm communication, quick decision-making, and the ability to operate multiple dispatch systems. Training and certifications may be required, with shift work including nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• Good typing speed and accuracy with basic computer skills.
• Strong listening, speaking, and information organization abilities.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Melba, Idaho seeks 911 Emergency Dispatchers who connect people in urgent need with responders. You may take emergency or nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

This role requires calm communication, quick decision-making, and the ability to operate multiple dispatch systems. Training and certifications may be required, with shift work including nights, weekends, and overtime.