911 Dispatcher: Calm, Critical-Response Communicator

County Emergency Communications; Shelley (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

County Emergency Communications in Shelley, ID is seeking dedicated 911 Emergency Dispatchers to connect callers with police, fire, and EMS resources per agency procedures. You will receive emergency and nonemergency calls, confirm locations, and relay information while managing multiple radio and computer systems.

The role requires calm communication, attention to detail, and the ability to work with rotating or overnight shifts in a around-the-clock dispatch center.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Shelley, ID is seeking dedicated 911 Emergency Dispatchers to connect callers with police, fire, and EMS resources per agency procedures. You will receive emergency and nonemergency calls, confirm locations, and relay information while managing multiple radio and computer systems.

The role requires calm communication, attention to detail, and the ability to work with rotating or overnight shifts in a around-the-clock dispatch center.