Emergency Dispatch Trainee: Training & Skills

Emergency Telecommunicator Services; California; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Forest Knolls, CA is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response under qualified instructors.

Responsibilities grow with demonstrated skills; training combines classroom instruction, simulations, and supervised assignments, with schedules including nights, weekends, holidays and possible overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Trainees have no prior dispatch experience; some prerequisites may apply.
• Candidates should have clear communication, accurate typing, and basic computer skills.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Willingness to receive feedback

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services in Forest Knolls, CA is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response under qualified instructors.

Responsibilities grow with demonstrated skills; training combines classroom instruction, simulations, and supervised assignments, with schedules including nights, weekends, holidays and possible overtime.