Emergency Dispatch Trainee — Telecommunicator

Emergency Telecommunicator Services; Jewell Junction (IA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Hamilton is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees will learn how to receive calls, document incidents, operate communications systems, and support emergency response operations under supervision.

Training may include classroom work, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Basic computer skills and clear communication are expected.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services in Hamilton is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees will learn how to receive calls, document incidents, operate communications systems, and support emergency response operations under supervision.

Training may include classroom work, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required.