Emergency Dispatch Trainee & Telecommunicator

County Emergency Communications; Baldwin (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in North Baldwin, NY offers Dispatcher Trainee and Telecommunicator Trainee opportunities that provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments; shifts may include nights, weekends, holidays, and overtime as training

Qualifications

• High school diploma or equivalent required; trainee roles are entry-level.
• Basic computer skills and clear communication are essential.
• Customer service or call-taking experience may help.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Typing speed

Communication

Customer service

Radio procedures

Education

High School Diploma or GED

Tools

Computer-aided Dispatch (CAD) systems

MS Office

Job description

County Emergency Communications in North Baldwin, NY offers Dispatcher Trainee and Telecommunicator Trainee opportunities that provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments; shifts may include nights, weekends, holidays, and overtime as training