Emergency Dispatch Trainee — Start Your Public Safety Career

County Emergency Communications; West Palm Beach (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Employer-provided training

Job summary

County Emergency Communications is seeking Dispatcher Trainee/Telecommunicator Trainee roles in Balm, FL. Trainees receive structured instruction on call-taking, incident documentation, and using dispatch systems while supporting emergency response operations.

As training progresses, duties expand based on demonstrated skills, certifications, and performance standards, with classroom and supervised console work including potential nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

County Emergency Communications is seeking Dispatcher Trainee/Telecommunicator Trainee roles in Balm, FL. Trainees receive structured instruction on call-taking, incident documentation, and using dispatch systems while supporting emergency response operations.

As training progresses, duties expand based on demonstrated skills, certifications, and performance standards, with classroom and supervised console work including potential nights, weekends, and overtime.