Emergency Dispatch Trainee: Start Your Public Safety Career

911 Emergency Communications; Heber–Overgaard, Arizona (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Overgaard, AZ seeks Dispatcher Trainee and Telecommunicator Trainee entrants to learn call-taking, incident documentation, and radio procedures while under supervision. The program combines classroom instruction with simulations and supervised console work; schedules may include nights, weekends, holidays, and overtime during training and transition to operations.

Eligible candidates will develop essential skills and certifications through progressive assignments,

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Clear communication

Typing

Computer skills

Education

High school diploma

Job description

911 Emergency Communications in Overgaard, AZ seeks Dispatcher Trainee and Telecommunicator Trainee entrants to learn call-taking, incident documentation, and radio procedures while under supervision. The program combines classroom instruction with simulations and supervised console work; schedules may include nights, weekends, holidays, and overtime during training and transition to operations.

Eligible candidates will develop essential skills and certifications through progressive assignments,