911 Emergency Dispatcher Save Lives Coordinate Responders

911 Emergency Communications; Heber–Overgaard, Arizona (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

911 Emergency Communications in Overgaard, AZ seeks an Emergency Dispatcher to handle emergency and nonemergency calls, confirm locations, and coordinate responders. The role requires calm communication, careful attention, and the ability to manage multiple systems while documenting incident details.

Applicants should have a high school diploma or GED, strong typing and listening skills, and basic computer proficiency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Overgaard, AZ seeks an Emergency Dispatcher to handle emergency and nonemergency calls, confirm locations, and coordinate responders. The role requires calm communication, careful attention, and the ability to manage multiple systems while documenting incident details.

Applicants should have a high school diploma or GED, strong typing and listening skills, and basic computer proficiency.