Emergency Dispatch Trainee: Quick-Decision Role

York-County; Pennsylvania; On-site; USD 38,000 - 56,000; Full time

Job summary

York County Government seeks a Telecommunicator to receive emergency and non-emergency calls and dispatch police, fire, medical, or other services per policy. This role requires training, certifications, and ongoing education; operates CAD and radio systems while maintaining confidentiality.

Applicants must be at least 18 with a high school diploma or GED, pass background checks, and demonstrate professionalism and composure under pressure in a fast-paced public-safety environment.

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Must pass pre-employment exams and background checks.
• Must maintain confidentiality and professionalism.
• Ability to handle confidential information and work under pressure.

Responsibilities

• Operates telephone and CAD systems and other dispatch equipment.
• Receives emergency and non-emergency calls from the public and agencies.
• Enter, update, and retrieve information from multiple computer systems.
• Condense information into clear remarks and make quick decisions.
• Maintain confidentiality and a positive customer service attitude.

Skills

Communication

Interpersonal skills

Customer service

Technical skills

Decision making

Problem solving

Teamwork

Dependability

Integrity

Adaptability

Attendance

Education

High School Diploma or GED

Tools

CAD systems

NCIC / CLEAN

CITRIX / JNET

Job description

York County Government seeks a Telecommunicator to receive emergency and non-emergency calls and dispatch police, fire, medical, or other services per policy. This role requires training, certifications, and ongoing education; operates CAD and radio systems while maintaining confidentiality.

Applicants must be at least 18 with a high school diploma or GED, pass background checks, and demonstrate professionalism and composure under pressure in a fast-paced public-safety environment.