Emergency Dispatch Trainee - Paid Training & Benefits

County Emergency Communications; Cranberry Township (Butler County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Cranberry Township, PA. Trainees receive structured instruction, learn call-taking, incident documentation, and CAD operations, with progression based on training milestones and certifications.

Training may include classroom work, simulations, and supervised console assignments; shifts may include nights, weekends, holidays, and overtime as needed to complete the program.

Qualifications

• High school diploma commonly required.
• Trainee positions often for applicants without dispatch experience.
• Basic computer skills and clear communication are required.
• Accurate typing is important for data entry and CAD notes.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience

Education

High school diploma

Job description

County Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Cranberry Township, PA. Trainees receive structured instruction, learn call-taking, incident documentation, and CAD operations, with progression based on training milestones and certifications.

Training may include classroom work, simulations, and supervised console assignments; shifts may include nights, weekends, holidays, and overtime as needed to complete the program.