Emergency Dispatch Trainee — Kickstart Your 911 Career

911 Emergency Communications; Springfield (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Sabana Seca. Trainees gain structured instruction in receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

Training may include classroom work, simulations, and supervised console assignments. Schedules may involve nights, weekends, holidays, and overtime as required by training milestones and agency needs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are often for applicants without dispatch experience.
• Basic computer skills and clear communication are important.
• Willingness to receive feedback is useful for training.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Basic computer skills

Feedback-oriented

Education

High school diploma or equivalent

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Sabana Seca. Trainees gain structured instruction in receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

Training may include classroom work, simulations, and supervised console assignments. Schedules may involve nights, weekends, holidays, and overtime as required by training milestones and agency needs.